About IT Service Management
IT Service Management or IT SLM is the overall activities that are done by an organization to manage, organize, develop, deploy, monitor and handle IT services provided to clients. There are several stages involved in providing service to clients as they need various kinds of information technology support solutions. For instance there are the basic services required for data center management, network services, web-based services, database maintenance, web based software development, database administration, enterprise application development, etc. Get more insights about It Service Management in this article.
It Service Management includes the technical components of planning, designing, managing, deploying and maintaining the IT services. There are several activities involved in IT Service Management namely planning, designing, implementing, controlling, monitoring, reporting, deployment and maintenance.
Service management is divided into five major categories, and they include application planning, specification, implementation, deployment and maintenance. The main functions of application planning are to define, provide, maintain and deploy software applications. The main functions of the specification are to define the application, determine its functional specifications and provide documentation. The primary functions of implementation are to configure, deploy and maintain the application according to the defined specifications. The main functions of maintenance are to provide ongoing services to maintain the performance and scalability of the application. Each of these categories here has sub-functions. A complete description of all the sub-functions is available in IT Service Management Glossary.
Application planning includes the process of planning the specification of the software application development services. These are available at low rates, and hence IT Service Management helps to save time and money as well as to reduce the risk involved. IT Service Management also includes the process of designing and developing the software architecture and integration in accordance with the specification.
It is a must for application management to have a well-developed infrastructure to provide services at a reasonable rate and at competitive prices. This can be achieved by providing the IT resources to a suitable firm and getting the best deal from them. Many software development companies help in providing IT service management services by providing the infrastructure, software, infrastructure and software services to organizations. These companies are known as service providers.
Service providers help organizations by designing, configuring and implementing IT infrastructure, and software which can be used for IT Service Management. IT service providers can also deploy, maintain and provide IT services related to application design, software implementation, web services, database management, and server administration, etc. Most service providers provide services for on a contract basis and many of these providers help to provide IT service management services for individual companies. IT Service Managers can choose from a wide range of IT Service Management service providers for their needs. To get more enlightened on this topic, see this page: https://www.britannica.com/topic/information-system/Management-support.
